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Campus Information Technologies and Educational Services

University of Illinois at Urbana-Champaign

CITES provides networking, email, courseware, telephone,
and many other services to the Urbana campus.

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Service Level Definition: Windows Software Update Services

This page contains the service level definition (SLD) for Windows Software Update Services, a system that provides on-campus access to Microsoft's patches.

Documentation	http://www.cites.illinois.edu/wsus/
Description	Windows Software Update Services (WSUS) assists network administrators with managing Windows Updates across their networks. WSUS provides the convenience of automation and a local source for updating the Windows operating system, Microsoft Office, and other Microsoft applications. (Note: WSUS is easily integrated with Active Directory (AD), although AD is not specifically required.)
Who can use this service	Although any campus student or staff member can use WSUS, the service is specifically designed for network administrators who manage a number of departmental or lab computers. The service will not work if the computers are not on the campus network (i.e., connected from a campus building, or via VPN or dialup), and therefore updating directly from Microsoft might be a better option for individuals' home computers.
When the service is available for use	Supported Service Hours: 8:00 A.M. to 5:00 P.M. Monday through Friday Extended Service Hours: 5:00 P.M. to 5:30 A.M. Monday through Friday Weekends (excluding the maintenance hours listed below) Maintenance Hours: 5:30 A.M. to 7:30 A.M. Monday through Friday 5:30 A.M. to 10:00 A.M. Saturday 5:30 A.M. to 12:00 P.M. Sunday
What you must have in order to use the service	A computer with Windows 2000 SP4, Windows XP SP2, Windows Server 2003, Windows Vista A connection to the campus network (wired or wireless) Properly configured software controls through Active Directory or a local policy (see Configuring WSUS on Client Computers)
Where to go for help	CITES Operations Center phone: (217) 244-1000 email: net-trouble@uiuc.edu
Dependencies on other services	Network Infrastructure Microsoft's Windows Software Update Service from the Microsoft Windows Server System web site
Cost	A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.
How to request changes to this service	Email susmgr@uiuc.edu
How to find out about changes to this service	Changes will be announced on the WSUS web page. Critical issues will be announced on the CITES Status web page.
Date created	April 23, 2003
Date of last review	May 8, 2007

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