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Campus Information Technologies and Educational Services

University of Illinois at Urbana-Champaign

CITES provides networking, email, courseware, telephone,
and many other services to the Urbana campus.

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Service Level Definition: UIUCnet Wireless

This page contains the service level definition (SLD) for UIUCnet Wireless, a campus-wide wireless network.

Documentation	http://www.cites.illinois.edu/wireless/
Description	UIUCnet Wireless uses the 802.11a/b/g Wireless Ethernet standards to provide access to the campus network and the Internet without the need for wires.
Who can use this service	University faculty, staff, and students, as well as University-sponsored guests.
When the service is available for use	Supported Service Hours: 8:00 A.M. to 5:00 P.M. Monday through Friday Extended Service Hours: 5:00 P.M. to 5:30 A.M. Monday through Friday Weekends (excluding the Maintenance Hours listed below) Maintenance Hours: 5:30 A.M. to 7:30 A.M. Monday through Friday 5:30 A.M. to 10:00 A.M. Saturday 5:30 A.M. to 12:00 P.M. Sunday
Where you can use the service	The current locations for UIUCnet Wireless are listed at http://www.cites.illinois.edu/wireless/locations.html. Units that would like this service offered in their buildings should contact the Network Design Office for more information.
What you must have in order to use the service	SSL-capable web browser for QuickConnect or installation of VPN client and profile Installed and properly configured 802.11a/b/g compatible wireless card. Wi-Fi certification should indicate interoperability with UIUCnet Wireless NetID and NetID password (Note: University-sponsored guests must request and receive a temporary guest account.)
Where to go for help	CITES Help Desk phone: (217) 244-7000, (800) 531-2531 email: consult@illinois.edu walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801
Dependencies on other services	Network Infrastructure VPN (optional) QuickConnect (optional)
Cost	This is a subsidy service provided by the Provost on behalf of the campus. Individuals have access to UIUCnet Wireless at no charge. Departments can have an Access Point installed at no charge in public places and for $10.00 per month per Access Point in non-public areas.
How to request changes to this service	Contact the CITES Help Desk (see above).
How to find out about changes to this service	Major changes will be announced on the CITES homepage. Notification will also be sent to the CITES-TECHSUPPORT list
Date created	April 28, 2003
Date of last review	April 4, 2007

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