Service Level Definition: CITES Status Service

Documentation

http://status.cites.uiuc.edu

Interfaces

• Web Interface: http://status.cites.uiuc.edu
• RSS Feed Interface: http://status.cites.uiuc.edu/status-rss.cgi
• Email Subscription Interface: http://status.cites.uiuc.edu/status.cgi?SUBUNSUB=START

Description

The CITES Status Service provides bulletins and alerts about the condition of the campus network and CITES services through several means:

• the Status of Services web page
• the Status RSS feed
• the Status Email Subscription--two opt-in mailing lists

Who can use this service

Anyone, although the information is often presented at a technical level suitable for Information Technology (IT) professionals

When the service is available for use

Supported Service Hours:
8:00 A.M. to 5:00 P.M. Weekdays

Extended Service Hours:
5:00 P.M. to 8:00 A.M. Weekdays (excluding the maintenance hours listed below)
Weekends (excluding the maintenance hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Weekdays
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

• Computer with Internet connection (to use the Status of Services web page)
• Web browser (to use the Status of Services web page)
• Email account (to use the Status Email Subscription)
• RSS reader (to use the Status RSS feed)

Where to go for help

Email cites-status@uiuc.edu

Dependencies on other services

• Network Infrastructure
• Telephone Service (for the Status Voice Line)

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Email cites-status@uiuc.edu

How to find out about changes to this service

Any major changes to this service will be announced on CITES Status of Services web page and posted to the CITES-TECHSUPPORT list.

Date created

July 7, 2006

Date of last review

December 1, 2008