Service Level Definition: CITES Spam Control

Documentation

http://www.cites.illinois.edu/antispam/

Description

CITES Spam Control filters email sent to @illinois.edu and @uiuc.edu email addresses and removes known viruses. Individuals can also sign up to have spam automatically quarantined or deleted, and create lists of email addresses to block or always deliver.

Who can use this service

Any individual with an @illinois.edu or @uiuc.edu email address

When the service is available for use

Supported Service Hours:
Twenty-four hours a day, excluding the maintenance hours listed below

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

• NetID and NetID password
• Email account listed in Electronic Directory entry
• Computer with Internet connection
• Web browser that supports Secure Socket Layer (SSL) encryption. Most recent browsers have this feature.

Where to go for help

• phone: (217) 244-7000, (800) 531-2531
• email: consult@illinois.edu
• walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

Network Infrastructure

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Contact the CITES Help Desk (see above for contact information).

How to find out about changes to this service

Any changes to this service will be announced on the CITES homepage and the CITES-TECHSUPPORT mailing list.

Date created

September 16, 2005

Date of last review

October 15, 2008