Service Level Definition: CITES Password Manager

This page contains the service level definition (SLD) for the CITES Password Manager.

Web Interface

http://passwords.cites.uiuc.edu/

Description

The CITES Password Manager is a secure web site where you can change your NetID password and passwords for CITES services.

Who can use this service

Any person with a NetID

When the service is available for use

Supported Service Hours:
8:30 A.M. to 5:00 P.M. Monday through Friday

Extended Service Hours:
5:00 P.M. to 5:30 A.M. Monday through Friday
7:30 A.M. to 8:30 A.M. Monday through Friday
Weekends (excluding the Maintenance Hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service
  • NetID and one of the following:
    • NetID password,
    • Active Directory password, or
    • UIN and answers to pre-set security questions
  • Computer with an Internet connection
  • Web browser

Where to go for help

CITES Help Desk

  • phone: (217) 244-7000, (800) 531-2531
  • email: consult@illinois.edu
  • walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

In addition to the above services, the CITES Password Manager depends on the services for which it changes passwords:

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Contact the CITES Help Desk (see above).

How to find out about changes to this service

Major changes to the service will be announced on the CITES homepage. Notification will also be sent to the CITES-TECHSUPPORT list.

Date created

April 24, 2004

Date of last review

October 13, 2009