Service Level Definition: UIUCnet Premier Dialup Service

This page contains the service level definition (SLD) for the UIUCnet Premier Dialup Service.

Documentation

http://www.cites.illinois.edu/dialup/premier/

Description

UIUCnet Premier Dialup Service provides readier dialup access to the campus network and the Internet than UIUCnet Dialup Service. The service includes 25 hours of connection time per week, with the ability to bank up to 50 hours. Additional connection time is automatically billed at $0.30 per hour.

Who can use this service

Campus faculty, staff, and students

When the service is available for use

Supported Service Hours:
8:00 A.M. to 5:30 A.M. Monday through Friday
Weekends (excluding the Maintenance Hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

Retirement date for service

June 30, 2009

What you must have in order to use the service

Where to go for help

CITES Help Desk

  • phone: (217) 244-7000, (800) 531-2531
  • email: consult@illinois.edu
  • walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at reduced charge. Users of the service pay $5.00 per month, with an initial $12.00 sign-up fee. Additional time beyond the 25 hours supplied per week is charged at $0.30 per hour.

How to request changes to this service

Contact the CITES Help Desk (see above)

How to find out about changes to this service

Changes will be announced on the CITES web site and the CITES-TECHSUPPORT mailing list.

Date created

April 28, 2003

Date of last review

March 10, 2008