Service Level Definition: Pinnacle Customer Portal

Documentation

http://www.cites.illinois.edu/billing/customer_pinnacle.html
http://illicall.uiuc.edu/billing_information_and_credit_r.htm#VIEWBILLINSTRUCTIONS

Web Interface

https://pinnacle.cites.uiuc.edu/pinnacleweb/cust.html

Description

Pinnacle Customer Portal allows individuals to view detailed billing information about the services that they purchase.

Who can use this service

Campus faculty, staff and students

When the service is available for use

Supported Service Hours:
Twenty-four hours a day, excluding the maintenance hours listed below

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

• NetID and NetID password
• Web browser that supports Secure Socket Layer (SSL) encryption. Most recent browsers have this feature.
• Computer with Internet connection

Where to go for help

Contact the CITES Business Office at (217) 333-4349 or email cites-business@uiuc.edu

Dependencies on other services

• Network Infrastructure
• Bluestem

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Contact the CITES Business Office at (217) 333-4349 or email cites-business@uiuc.edu

How to find out about changes to this service

Changes will be announced on the Pinnacle Customer Portal web interface.

Date created

February 8, 2007

Date of last review

February 17, 2009