Service Level Definition: Oracle Calendar

This page contains the service level definition (SLD) for the Oracle Calendar service.

Documentation

http://www.cites.illinois.edu/calendar/oracle/

Web Interface

https://calendar.uiuc.edu/

Description

Oracle Calendar is a stand-alone calendaring product that allows you to maintain an online schedule; propose, accept, or decline meetings with other people who use Oracle Calendar on your computer network and view their schedules; and reserve resources such as conference rooms. You can also publish your calendar to the web. The optional CalendarSync software will synchronize your Palm OS handheld device with your desktop Oracle Calendar.

Who can use this service

Campus faculty, staff, and students, as well as campus-sponsored guests.

When the service is available for use

Supported Service Hours:
8:00 A.M. to 5:00 P.M. Monday through Friday

Extended Service Hours:
5:00 P.M. to 5:30 A.M. Monday through Friday
Weekends (excluding the Maintenance Hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service
  • An activated Oracle Calendar password
  • Faculty and staff must provide a CFOP Banner account number. Students can be billed to their SAR/GAR account.
  • The web version of Oracle Calendar requires a computer with an internet connection and web browser.
  • The desktop version (known as the native client) requires installation of the appropriate software and an internet connection for access to stored calendars.
  • CalendarSync works with most Palm OS handheld devices. The Windows Mobile OS is not compatible with CalendarSync.

Where to go for help

The CITES Help Desk supports both the web and desktop Oracle Calendar clients. The Help Desk does not support the CalendarSync software.

CITES Help Desk (see homepage for hours and additional information)

  • phone: (217) 244-7000, (800) 531-2531
  • email: consult@illinois.edu
  • walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

Network Infrastructure

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at a reduced charge of $2.00 per month for each account. The optional CalendarSync software for Palm Pilots or Pocket PCs costs $16.50 per license.

How to request changes to this service

Contact the CITES Help Desk (see above information).

How to find out about changes to this service

Date created

December 7, 2004

Date of last review

April 2, 2008