Service Level Definition: OnSite Consulting

Documentation

http://onsite.ds.illinois.edu/

Description

OnSite Consulting sends a skilled consultant to a client's home or office for technical support with PCs, Macs, and Unix machines. Typical problems that OnSite consultants assist clients with include dialup and networking connection issues, operating system and software installation, server set-up and administration, multimedia installation and configuration, and hard drive installation. OnSite Consulting cannot guarantee a solution to every problem, but makes every effort to solve problems that lie within the abilities of its consultants, or to direct clients to the department or business that can provide the answer.

Who can use this service

University faculty, staff, students, and retirees

When the service is available for use

Hours
8:00 A.M. to 5:00 P.M. Monday through Friday, except University holidays

Where to go for help

Email onsite@illinois.edu or call (217) 333-8628 during business hours.

Cost

OnSite consulting has two separate hourly rates. For standard service, the rate is $40 per hour, with a one hour minimum charge. An OnSite consultant will contact the client within two business days after receiving a request for service. For emergencies that require a consultant to arrive within 24 hours of a service request, the rate is $80 per hour, with a one hour minimum charge. If the client lives outside of Champaign-Urbana, travel time will be included in the cost for both standard and emergency services. OnSite Consulting services are payable only by check or Banner expense account.

How to request changes to this service

Email onsite@illinois.edu or call (217) 333-8628 during business hours.

How to find out about changes to this service

Changes to the service will be posted on the OnSite Consulting homepage.

Date created

June 24, 2003

Date of last review

January 12, 2009