Service Level Definition: Network Time Protocol Server

This page contains the service level definition (SLD) for the Network Time Protocol (NTP) server.

Documentation

http://www.cites.illinois.edu/ntp/

Description

The Network Time Protocol (NTP) server provides accurate time service for computers on the campus network.

Who can use this service

Anyone using a networked computer or managing campus networking equipment

When the service is available for use

Supported Service Hours:
8:00 A.M. to 5:00 P.M. Monday through Friday

Extended Service Hours:
5:00 P.M. to 5:30 A.M. Monday through Friday
Weekends (excluding the maintenance hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

Platform-appropriate software for the computer. See the NTP documentation for more information.

Where to go for help

CITES Help Desk

  • phone: (217) 244-7000, (800) 531-2531
  • email: consult@illinois.edu
  • walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

Network Infrastructure

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Contact the CITES Help Desk (see information above).

How to find out about changes to this service

Any changes will be announced on the CITES homepage.

Date created

February 3, 2004

Date of last review

February 6, 2007