Service Level Definition: NetID Claiming Service

Documentation

http://netidclaim.uiuc.edu

Web Interface

http://netidclaim.uiuc.edu

Description

The NetID Claiming Service informs incoming students of their assigned Network ID and allows them to set their NetID password and password security questions.

Who can use this service

Persons who have been notified to claim their NetID by a letter or email message from the Office of Admissions and Records, the Office of Continuing Education's Academic Outreach program or the Graduate College

When the service is available for use

Supported Service Hours:
8:30 A.M. to 5:00 P.M. Monday through Friday

Extended Service Hours:
5:00 P.M. to 8:30 A.M. Monday through Friday
Weekends (excluding the maintenance hours listed below)

Maintenance Hours:
5:30 A.M. - 7:30 A.M. Monday through Friday
5:30 A.M. - 10:00 A.M. Saturday
5:30 A.M. - 12:00 P.M. Sunday

What you must have in order to use the service

• Computer with an Internet connection
• Web browser that supports cookies
• Letter or email message from the Office of Admissions and Records, the Office of Continuing Education's Academic Outreach program or the Graduate College

Where to go for help

CITES Help Desk

• phone: (217) 244-7000, (800) 531-2531
• email: consult@illinois.edu
• walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

• Network Infrastructure
• Illinois Directory
• Kerberos

Cost

This service is subsidized by the Office of the Chief Information Officer.

How to request changes to this service

Contact the CITES Help Desk.

How to find out about changes to this service

The Office of Admissions and Records, the Office of Continuing Education's Academic Outreach program and the Graduate College will be notified in the event of a change to the NetID Claiming Service.

Date created

February 27, 2006

Date of last review

February 4, 2009