Service Level Definition: Network Design Office

This page contains the service level definition (SLD) for the Network Design Office.

Documentation

http://www.cites.illinois.edu/commtech/ndo.html

Description

The primary purpose of the Network Design Office (NDO) is to provide network design services to campus units that want to connect to the campus backbone network, add wireless networking access, or modify an existing network. The NDO approves independent departmental secure wireless networks and departmental firewalls (for compatibility and security considerations). In addition, the NDO handles departmental VLAN requests for changes to CITES-controlled switches and grants access to Communication Equipment Rooms (CERs).

Who can use this service

Campus network administrators

When the service is available for use

Hours:
8:30 A.M. to 5:00 P.M. Monday through Friday

What you must have in order to use the service

Your department's network administrator must be listed as the primary contact for the network in the web application Contact Manager.

Where to go for help

CITES Operations Center

Dependencies on other services

Network Infrastructure

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Contact the Network Design Office:

  • phone: (217) 333-0299
  • email: ndo@uiuc.edu
  • walk-in: 2120 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

How to find out about changes to this service
  • Major changes will be announced on the CITES homepage.
  • Notification will also be posted on the CCSP list and published to NAS Nuggets.

Date created

July 3, 2003

Date of last review

July 3, 2003