Service Level Definition: MassMail

This page contains the service level definition (SLD) for MassMail.

Documentation

http://broadcast.illinois.edu/massmail/

Web Interface

http://broadcast.illinois.edu/massmail/

Description

MassMail provides a convenient web interface to submit and distribute email to five large campus audiences: Undergraduate Students, Graduate Students, Faculty, Civil Service Staff, and Academic Professionals. Each MassMail must be approved by a designated University office during the submission process before being sent to the specified campus audiences. An archive of past messages sent via MassMail is also available on the MassMail webpage.

Who can use this service

Campus faculty, staff, and students

When the service is available for use

Supported Service Hours:
8:30 A.M. to 5:00 P.M. Monday through Friday

Extended Service Hours:
5:00 P.M. to 5:30 A.M. Monday through Friday
7:30 A.M. to 8:30 A.M. Monday through Friday
Weekends (excluding the Maintenance Hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

To submit a MassMail or view the MassMail archives you need the following:

  • NetID and NetID password
  • Banner expense account
  • Computer with internet connection
  • Graphics-capable web browser (most recent browsers have this capability)

Where to go for help

CITES Help Desk (see homepage for hours and additional information)

  • phone: (217) 244-7000, (800) 531-2531
  • email: consult@illinois.edu
  • walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

Cost

The cost depends on the intended recipients of your email:

  • Any combination of Faculty, Civil Service Staff, and Academic Professionals: $50
  • Undergraduate Students: $150
  • Graduate Students: $50

How to request changes to this service

Email massmail@uiuc.edu.

How to find out about changes to this service

In the event of a major change, an announcement will be posted on the CITES homepage.

Date created

June 16, 2003

Date of last review

March 17, 2009