Service Level Definition: Listserv

Documentation

http://www.cites.illinois.edu/maillist/

Web Interface

http://listserv.illinois.edu/cgi-bin/wa.cgi

Description

Listserv is software that allows campus faculty, staff, and students to create, manage, and subscribe to electronic mailing lists. Listserv provides both a web and email interface for convenient management of lists.

Who can use this service

• Anyone can subscribe to a list, as long as the list has public membership.
• Faculty and staff members can create and own a list if the list pertains to research, units, or other campus-sponsored purposes.
• Students can create and own a list if they are officers of a Registered Organization or are teaching assistants for a class, and the list pertains to campus-sponsored purposes.

When the service is available for use

Supported Service Hours:
8:00 A.M. to 5:00 P.M. Monday through Friday

Extended Service Hours:
5:00 P.M. to 5:30 A.M. Monday through Friday
Weekends (excluding the Maintenance Hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

• NetID
• An email address provided by CITES or other campus department

Where to go for help

CITES Help Desk

• phone: (217) 244-7000, (800) 531-2531
• email: consult@illinois.edu
• walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

• Network Infrastructure
• CITES Spam Control

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Contact the CITES Help Desk (see contact information above).

How to find out about changes to this service

Changes to this service will be announced on the CITES homepage and the CITES Status web page.

Date created

March 4, 2005

Date of last review

June 11, 2007