Service Level Definition: Illinois Chat

Documentation

http://www.cites.illinois.edu/illinoischat/

Description

Illinois Chat is a instant messaging (IM) service that allows University of Illinois members to securely exchange sensitive data, such as research, grades, and identity information. Illinois Chat uses XMPP (Extensible Messaging and Presence Protocol), an open standard commonly known as Jabber. The Illinois Chat server does not store logs of instant messages or files.

Who can use this service

Campus faculty, staff, and students

When the service is available for use

Supported Service Hours:
Twenty-four hours a day, excluding the maintenance hours listed below

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

• NetID
• Active Directory password
• Computer with Internet connection
• A chat client that supports XMPP (e.g., Spark, Pidgin, iChat)

Where to go for help

• phone: (217) 244-7000, (800) 531-2531
• email: consult@illinois.edu
• walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

• Network Infrastructure
• Active Directory

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Contact the CITES Help Desk (see above).

How to find out about changes to this service

Major changes to the service will be announced on the CITES Status of Services page.

Date created

April 30, 2009

Date of last review

April 30, 2009