Service Level Definition: Departmental Firewall Service Plan

Documentation

http://www.cites.illinois.edu/firewall/

Description

The Firewall Service Plan provides UIUC Network Administrators with the ability to filter or block incoming network traffic. The Firewall Service Plan offers preconfigured levels of protection from traffic originating from off-campus IP addresses.

Who can use this service

Any department on campus that has existing or newly-created UIUC IP-space should sign up for the Firewall Service Plan. The Network Administrator who is listed as the primary contact for a network in the web application Contact Manager may initiate the paperwork (available from the Firewall Service Participation web page).

When the service is available for use

Supported Service Hours:
8:00 A.M. to 5:00 P.M. Monday through Friday

Extended Service Hours:
5:00 P.M. to 5:30 A.M. Monday through Friday
Weekends (excluding the maintenance hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

• UIUC IP-space
• Network Administrator in the Contact Manager application
• Signed agreement on file with the Network Design Office

Where to go for help

• For help with network connectivity problems, contact CITES Operations Center
  • phone: (217) 244-1000
  • email: net-trouble@uiuc.edu


• For information about implementing Firewall Service Plan, email firewall-l@listserv.illinois.edu.

Dependencies on other services

Network Infrastructure

Cost

This service is subsidized by the Office of the Chief Information Officer.

How to request changes to this service

Email firewall-l@listserv.illinois.edu

How to find out about changes to this service

Any additions or changes will be posted to the Firewall Services webpage.

Date created

March 20, 2003

Date of last review

February 24, 2009