Service Level Definition: CITES Express Email

This page contains the service level definition (SLD) for CITES Express Email.

Documentation

http://www.cites.illinois.edu/express/

Web Interface

https://express.cites.uiuc.edu/

Description

CITES Express Email provides access to an email account through a secure web interface, as well as secure POP or IMAP connection. The web interface provides convenient features such as quota checking, email forwarding, message filtering, and vacation auto-reply.

Students are provided a standard allotment of 100 MB of email storage. Faculty and staff receive 150 MB.

Who can use this service

All current campus students, faculty, staff, and retirees are eligible for accounts. Students are provided an account when they enroll for the first time. Faculty and staff are usually offered an account during the NESSIE "new hire" process, but can also request an account later.

When the service is available for use

Supported Service Hours:
Twenty-four hours a day, excluding the maintenance hours listed below

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service
  • NetID
  • CITES Express Email Password
  • Computer with Internet connection
  • One of the following:
    • Web browser that supports Secure Socket Layer (SSL) encryption. Most recent browsers have this feature.
    • Email client that can use either POP or IMAP via SSL. Most recent email clients have this feature.

Where to go for help

CITES Help Desk
  • phone: (217) 244-7000, (800) 531-2531
  • email: consult@illinois.edu
  • walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

Network Infrastructure

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service to students, faculty, and staff at no charge for the basic email storage quota.

Accounts remain active for students and employees as per the Chief Information Officer's Authorized Users and Services policies. Note that accounts are deactivated for students who do not enroll by the 10th day of classes in the Fall or Spring semesters.

How to request changes to this service

Contact the CITES Help Desk (see above).

How to find out about changes to this service

Short-term interruptions and permanent changes will be posted on the CITES Express Email Login web page. Maintenance announcements will also be posted on the login web page, as well as the CITES Status web page.

Date created

February 22, 2005

Date of last review

March 31, 2009