Service Level Definition: Microsoft Exchange

This page contains the service level definition (SLD) for Microsoft Exchange.

Documentation

http://exchange.ds.illinois.edu/

Web Interface

https://exchange.cites.uiuc.edu/

Description

Microsoft Exchange is a flexible and convenient collaboration service which provides a mailbox, calendar, task list, and journal. Microsoft Exchange also offers access to an online directory of all campus users, groups, and lists.

Who can use this service

University faculty and staff

When the service is available for use

Supported Service Hours:
Twenty-four hours a day, excluding the maintenance hours listed below

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

What you must have in order to use the service

Where to go for help

CITES Help Desk

  • phone: (217) 244-7000, (800) 531-2531
  • email: consult@illinois.edu
  • walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

You can go to http://exchange.ds.illinois.edu/contact.aspx for more advanced questions.

Dependencies on other services

Cost

The cost is $5.00 per month for a 500 MB mailbox. Mailboxes of different sizes are available. See the Microsoft Exchange web documentation for more details.

How to request changes to this service

Go to http://exchange.ds.illinois.edu/contact.aspx.

How to find out about changes to this service

All changes will be announced at http://cs.ds.uiuc.edu/blogs/exchange/default.aspx. In addition, major service changes will be emailed to all service subscribers.

Date created

October 6, 2003

Date of last review

February 26, 2009