Service Level Definition: NetID Email Redirector

Documentation

http://www.cites.illinois.edu/email/redirection/index.html
Email Redirector Documentation

http://ede.cites.uiuc.edu
Electronic Directory Editor Web Interface

Description

Email redirection allows people and departments to easily update their NetID@illinois.edu and NetID@uiuc.edu email addresses without the need to notify senders of a change in email accounts.

Who can use this service

Any person, department, or unit with an Illinois Directory entry and the ability to change its email field using the Electronic Directory Editor

When the service is available for use

Supported Service Hours:
Twenty-four hours a day, excluding the maintenance hours listed below

Maintenance Hours*:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

* The NetID Email Redirector service consists of several redundant servers that are rarely inaccessible at the same time. The service will almost always be available during these maintenance hours.

What you must have in order to use the service

• Illinois Directory entry
• An email account in which your NetID@illinois.edu and NetID@uiuc.edu email messages are received (for example, CITES Express Email, a departmental email account, Yahoo! Mail, or Gmail)
• If you choose to change the email account to redirect your NetID@illinois.edu and NetID@uiuc.edu email messages, then you must have the ability to edit the Illinois Directoryentry email field using the Electronic Directory Editor. To do this:
  • Individuals need: NetID and NetID password
  • Departments/units need: proxy rights for the entry, as well as NetID and NetID password

Where to go for help

CITES Help Desk

• phone: (217) 244-7000, (800) 531-2531
• email: consult@illinois.edu
• walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

• Network Infrastructure
• Illinois Directory
• Electronic Directory Editor (if changing the email account listed in the entry)
• CITES Spam Control
• the email account to which your NetID@illinois.edu and NetID@uiuc.edu email messages are delivered (for example, CITES Express Email, a departmental email account, Yahoo! Mail, or Gmail)

Cost

A subsidy provided by the Provost on behalf of the campus allows CITES to offer this service at no charge.

How to request changes to this service

Contact the CITES Help Desk (see above for contact information).

How to find out about changes to this service

Significant changes to this service will be announced on the CITES homepage, the CITES Status web page, and the CITES-ANNOUNCE and CITES-TECHSUPPORT lists.

Date created

May 30, 2003

Date of last review

5/21/08