Service Level Definition: UIUCnet Dialup Service

This page contains the service level definition (SLD) for UIUCnet Dialup.

Documentation

http://www.cites.illinois.edu/dialup/

Description

UIUCnet Dialup Service provides dialup access to the campus network and the Internet. The standard allotment of connection time is 20 hours per week, with the ability to bank up to 40 hours. Residents of University Housing who have access to URHnet receive 5 hours per week, with the ability to bank up to 10 hours. Those who wish to have more connection time can sign up to be billed at $0.30 per hour after they have used their standard allotment.

Who can use this service

Campus faculty, staff, and students

When the service is available for use

Supported Service Hours:
8:00 A.M. to 5:30 A.M. Monday through Friday
Weekends (excluding the maintenance hours listed below)

Maintenance Hours:
5:30 A.M. to 7:30 A.M. Monday through Friday
5:30 A.M. to 10:00 A.M. Saturday
5:30 A.M. to 12:00 P.M. Sunday

Retirement date for service

June 30, 2009

What you must have in order to use the service

Where to go for help

CITES Help Desk

  • phone: (217) 244-7000, (800) 531-2531
  • email: consult@illinois.edu
  • walk-in: 1211 Digital Computer Lab, 1304 W. Springfield Ave., Urbana, IL 61801

Dependencies on other services

Cost

Part of the cost of this service is subsidized by the Provost on behalf of the campus. A standard connection time of 20 hours per week is supplied at no cost; additional time is charged at $0.30 per hour (if you have signed up for this option).

How to request changes to this service

Contact the CITES Help Desk (see above)

How to find out about changes to this service

Changes will be announced on the CITES web site and the CITES-TECHSUPPORT mailing list.

Date created

April 28, 2003

Date of last review

March 10, 2008