Service Level Definition: Cellular Telephone Service

This page contains the service level definition (SLD) for cellular telephone service.

Documentation

http://www.cites.illinois.edu/cellphone/

Description

Cellular telephone service provides portable, private, two-way communication with access to the public telephone network. Calls can be placed to or received from any telephone number, as long as the unit is in an area served by a cellular transmission tower. The State of Illinois requires the campus to purchase cellular telephone service under the terms of the State of Illinois contract, negotiated by Central Management Services. The contract is administered by CITES.

Who can use this service

Campus faculty, staff, and allied agencies

When the service is available for use

Supported Service Hours:
Twenty-four hours a day all year

What you must have in order to use the service

Where to go for help

CITES Service Request Management Office (see homepage for hours and additional information)

  • phone: (217) 333-1161
  • email: cites-svcreq@illinois.edu
  • walk-in: 1110 Digital Computer Lab, 1304 West Springfield Ave., Urbana, IL 61801
When the Service Request Management Office is closed, customers can call the Verizon Wireless Hotline at (800) 922-0204.

Dependencies on other services

Network Infrastructure (for text messaging features)

Cost

See the Cellular Telephone Service web page for current pricing.

How to request changes to this service

Contact the Communications Customer Service Office (see above for information).

How to find out about changes to this service

Changes to the service will be announced on the Cellular Telephone Service web page.

Date created

May 3, 2004

Date of last review

March 6, 2009