Procedure to Establish Telephone Service on the UIUC Campus for Noncampus Entities

A noncampus entity that needs to establish telephone service on the UIUC campus has two choices; it can contact SBC (for local telephone numbers) or CITES Customer Service (for campus telephone numbers). Please contact CITES Customer Service at 217/333-1161 for specific information, costs, or questions.

Service Requirements

The following information needs to be provided on business letterhead stationery to CITES Customer Service to establish telephone service regardless of whether the service is requested from SBC or CITES.

1. Business name
2. Billing address
3. Billing contact name and phone number
4. Authorization for UIUC/CITES to bill outside entity for installation and monthly charges
5. Campus location--Contractor trailer, campus building name, room number and jack number, etc.
6. FEIN--Federal Employer’s Identification Number
7. On-site/local contact name and phone number
8. Affiliation with UIUC
9. Approximate length of time on campus
10. Jack and room number, if line is being activated in a UIUC building or authorization for installation of a new jack
11. SBC order number, telephone numbers, and due date (only if service is provided by SBC)
12. Campus dialing restriction (applies only if service is provided by CITES Customer Service)

For the telephone service to be installed in a timely manner, the above information needs to be received in CITES Customer Service as soon as it becomes available. If SBC is providing the service, the information needs to be received in CITES Customer Service as soon as the order is placed with SBC. To order SBC telephone numbers, call the Small Business Center at 1-800-660-3000.
If UIUC service is requested, the above information needs to be provided as soon as possible so that CITES Customer Service can process the request. In most cases, CITES will complete the installation regardless of whether the service is provided by SBC or CITES Customer Service. Installation typically takes 3-5 business days; however, depending on exactly what is required, installation could take longer.

The request can be mailed to:

CITES Customer Service
302 E. John St., Suite 1608
Champaign, IL 61820

Or the request can be faxed to CITES Customer Service at 217/333-9758.

Please note: service will not be provided until the above information has been received in writing on letterhead by CITES Customer Service.

Costs

Installation

• SBC telephone number: $52.35 for the first line and $17.50 for each additional line (must all be at the same address)
• Campus telephone number: $50.00 per line

The installation costs above are one-time charges; UIUC CITES will charge time and materials to complete the activation. If time and materials are billed, a minimum of 1 hour @ $40.00 per hour would be billed plus materials charges.

Monthly

• SBC telephone numbers: $17.81 per line per month PLUS $12.00 per month per line for use of UIUC facilities. Long-distance charges are not included in the monthly charges.
• Campus telephone numbers: $20.55 per line per month. Long-distance charges are not included in the monthly charges. UIUC long-distance rates are $0.14 per minute INTRASTATE and $0.20 per minute INTERSTATE.

PLEASE NOTE: COSTS ARE SUBJECT TO CHANGE.

Termination of Service

The noncampus entity that established phone service on the UIUC campus also needs to remember to terminate its service with CITES Customer Service when it leaves campus.

If a campus number was originally established, a letter on the company letterhead needs to be sent to CITES Customer Service requesting that the service be cancelled. The letter can be mailed to CITES Customer Service at 302 E. John St., Suite 1608, Champaign, IL 61820 or faxed to 217/333-9758.

If SBC provided the service, the service still needs to be cancelled through CITES Customer Service. The request to cancel the service needs to be sent in on company letterhead at the address listed above. If CITES Customer Service does not receive a written request to terminate the service, the noncampus entity will continue to be billed for the use of campus facilities.

Please contact CITES Customer Service at 217/333-1161 with any questions regarding termination of service.