Managing Your Accounts and Passwords
Help with passwords (NetID, Active Directory, etc.), links to account login pages, and what happens to your accounts when you leave campus.
Collaboration and Calendaring
Help with MS Exchange, file sharing via NetFiles, and collaboration technologies such as video conferencing.
Connecting to the Internet
Help with wireless, VPN setup, dialup access, walkup access, and other connectivity topics.
Managing Your Computer
Troubleshooting help for computer problems, and how to protect your computer, data, and identity from online threats. Home of CITES Security.
Telephone and Voice
Help with land line telephones, cellphones, voice mail, paging, and other phone-related topics.
Computer Labs and Classrooms
Campus computer labs and classrooms with computers, printers, scanners, and AV equipment.
Help with Google Apps @ Illinois accounts, MS Exchange accounts, Spam Control, quota management, and other email issues.
Online Teaching and Learning
Help with Illinois Compass for students and instructors, podcasting, and other digital media production.
News
January UC newsletter now online
The January UC at Illinois Newsletter is now available. [19 Jan 2012]
December UC Newsletter now online
The December 2011 installment of the monthly UC at Illinois Newsletter is now available, including information on device testing results, pricing information, the bridge period, and more. [20 Dec 2011]
Printed Student/Staff directories
The Print 2011-2012 Student/Staff Directory is now available. [06 Dec 2011]
New MassMail service
Public Affairs assumed service management of MassMail and rolled out a new version, which is available at go.illinois.edu/massmail [21 Nov 2011]
Employee Cellular Transfer Sessions
Individuals who wish to transfer their university-provided cell services to their own responsibility MUST attend sessions on either Dec 1 or Dec 14. CITES staff and cellular service vendors will be available to assist you with forms and choices. No registration required. [21 Nov 2011]
Introducing Illinois Compass Second Generation (Illinois Compass 2g)
On November 17, 2011, Illinois Compass Second Generation made its campus-wide debut at Illinois. This is the most significant upgrade of Illinois Compass and the Blackboard software that powers it since CITES began running it in 2004. Users must choose to move to the second generation system in Spring, Summer or Fall 2012. [17 Nov 2011]
Jobs
eLearning Professionals
CITES has openings for two (2) positions. The first position will provide educational media production, training and support; and the second will provide training and support in technology enhanced learning environments. [18 Jan 2012]
Manager, Data Center
The Manager, Data Center manages CITES Data Center personnel and is responsible for delivering production-quality data center services in support of CITES and its customers. This position is expected to oversee daily activities as well as provide leadership and direction towards developing and improving data center services. [18 Jan 2012]
RSS Feeds and Other News
Status of CITES Services
Check for service outages and known issues.